Return Policy

We're confident that you'll be pleased with your Spice Orgy purchase. However, if for any reason you are not absolutely satisfied with your purchase, please inform us. You may return most new, unopened items within 30 days of delivery for a full refund. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). This policy is for purchases made through our website only. Requests for refunds or replacements must be made within 30 days. After 30 days, requests regarding product defects or order errors will be considered. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

If you are being refunded, you can expect your refund within 7 to 14 business days after your refund is approved by Spice Orgy, depending on your bank or credit card company.

How to Return an Item

• Please return your item(s) as soon as possible. The returns must be made within 30 days.
• Please inform us the reason for your return.
• Enclose the slip in the carton and wrap the package securely.
• Send it to the return address on your shipping label.
  The address is:
  Spice Orgy LLC
  Toronto, ON
• Please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
• For your protection, please use FedEx, UPS or Insured Parcel Post for shipment.
• A credit for the price of the item and applicable taxes will be applied to your credit card (the time may vary depending on your bank or credit card company). Shipping and handling charges are not refundable unless a result of an error by Spice Orgy LLC.
  
  

Exchanges
Our returns facility cannot process exchanges. Therefore, we suggest you to please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed. Shipping and handling charges are not refundable unless a result of an error by Spice Orgy LLC.

European Union 3 day cooling off period MK
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original  packaging. You’ll also need the receipt or proof of purchase. Shipping and handling charges are not refundable unless a result of an error by Spice Orgy LLC.

Questions?
If you have questions about your return, please Contact us . Be sure to include the information in your return shipment.